Frequently Asked Questions

Click "Open Account" on our header. You will need your legal name, email address, and a secure password. Tier 0 registration is instantaneous and grants access to live order books and portfolio simulation.

To comply with FATF standards, Tier 1 verification requires a valid government-issued ID (Passport, National Identity Card, or Driver's License). Submissions are reviewed securely by our compliance desk typically within 5–15 minutes.

Navigate to the Sign In page and select "Forgot Password". A cryptographically signed single-use reset link will be sent to your registered email address.

Buy orders are settled to your external wallet address immediately upon confirmation of your fiat payment (typically 5–15 minutes). Sell orders are processed as soon as your cryptocurrency transfer reaches the required blockchain block confirmations.

We support Bitcoin (BTC), Ethereum (ETH), Tether (USDT on ERC20 and TRC20 networks), Solana (SOL), Litecoin (LTC), Binance Coin (BNB), Ripple (XRP), and Dogecoin (DOGE). Visit our Live Markets directory for real-time rates.

Client digital assets are kept in air-gapped cold storage protected by multi-signature authorization. Private keys are never stored on internet-connected servers, completely mitigating unauthorized remote withdrawal risks.

We strongly mandate enabling Two-Factor Authentication (2FA) via authenticator apps in your Account Settings. All administrative actions and large withdrawals require multi-step verification.

Zero hidden fees. The execution rate displayed on your order confirmation slip is the exact net figure you receive. All blockchain network miner fees and platform operations are clearly itemized prior to final confirmation.